Terms and Conditions


1.1.Placement of an order with us constitutes an agreement by you to purchase goods from us on these terms. The order is placed when it is submitted to Ice Me Pty Ltd.


1.2. The Order is accepted only when Ice Me Pty Ltd notifies the consumer that the order has been accepted. For example, we may notify you that we accept your order by sending you an e-mail stating this or displaying a confirmation on our website.


1.3 Please choose carefully as refunds are not provided in the event you have simply changed your mind, made a wrong selection or chosen a different product elsewhere. We recommend you carefully review any proposed orders before adding them to your shopping cart and proceeding with your order.


1.4 Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If we cannot supply a particular product, we will notify you by telephone or email as soon as possible.


1.5 If for any reason your order is not accepted by Ice Me PTY LTD, we will notify you by telephone or email and arrange for a full refund of any payment made by you.


1.5 If you have any query about the progress of your order please contact customer service on info@iceme.com.au



2.1.The prices quoted in our price lists and advertising literature are final unless otherwise agreed in writing. The contract price of the goods will be as stated in our price list(s) current on the day of delivery of the goods. Prices do not include any delivery or administrative surcharges.

2.2. Ice Me may adjust any price quoted from time to time and you agree to pay any such adjusted price to take in to account of variations in the cost to Ice me of carrying out the whole, or any part of the contract arising from any of the following:


  1. a) Delays in delivery or installation of the goods as a result of instructions or lack of instructions from you, your failure or inability to fulfill the obligations under the contract or any action or inaction by you or other circumstances beyond our control;


  1. b) Variation in the cost to Ice Me acquiring the Goods, directly or indirectly, on account of changes in rates of freight and transport costs, insurance, customs duties, taxes, existing tariff classifications or any variation in currency exchange rates;


  1. c) Variations in the rates of, or the costs of complying with, all statutory, government or local government or governmental authority charges and obligations.



3.1.All goods are sold subject to goods & services tax (GST) unless the goods are classified as GST exempt.


4.1.The purchase price will be paid to Ice Me at its address by the end of the month following the month in which the invoice is dated. Payment will not be accepted by any means other than cash, cheque, EFT (electronic funds transfer) or direct debit.


4.2. If any account is in dispute, the undisputed portion of the account will be payable in accordance with the normal terms of payment as provided in Condition 4.1. Payment of the disputed portion may be withheld provided the matter is brought to Ice Me’s attention in writing setting out the particulars of the dispute and sent to Ice Me within 14 days of the dispute arising.


4.3.We reserve the right to suspend the delivery of further goods, if the consumer does not strictly adhere to the terms of payment.


4.4. Any expenses, costs or disbursements incurred by us in recovering any outstanding monies including debt collection agency fees or solicitor’s costs will be paid by the consumer providing that those fees do not exceed the scale charges by that debt collection agency/solicitor.



5.1.We will deliver the goods to the address stated in the order or as agreed by us in writing. Ice Me reserves the right to charge for delivery of the goods at any time.


5.2.We will deliver the goods by such carrier and such form of transport we consider as appropriate. If the consumer specifies the carrier and the means of carriage, we shall deliver the goods in the way specified. The cost of which will be an additional charge to the invoiced price of the goods.


5.3.We will not be responsible for any part delivery or delay in delivery of the goods. We will not be in any way responsible for any consequences (direct or indirect) arising from such delay or non-delivery.


5.4.We will be entitled to charge for and recover from you on demand all costs or loss occasioned by:


  1. a) Failure by the consumer to collect or take delivery of the goods as and when agreed to;


  1. b) Delay or interruption in the installation of goods caused or contributed to by any act or omission on the consumers behalf.

Any such costs or loss will include (but not be limited to) the cost of storage, labor, transportation and administration costs at our prevailing commercial rates.



6.1 No returns recognised unless made within 21 days of delivery. We will replace any faults to the product if proven defective, however Ice Me PTY LTD accepts no responsibility for laborer charges or other consequential damage. Legal ownership of goods supplied shall remain with Ice Me PTY LTD until the invoice price has been paid in full by the consumer.